If you did not find an answer to your question, you can send it to us by means of a Submission – in the Electronic Vignettes menu > Submit request, suggestion, claim.
The extent of the network of POSs approved by the Electronic Vignette Payment Collection Administrator, which is the National Motorway Company (Národná diaľničná spoločnosť, a.s.), where Electronic Vignettes will be sold, is currently full. However, we do not rule out expanding and optimising this network in the future.
Please send us your request by means of a submission (in the Electronic Vignettes menu > Submit request, suggestion, claim). In the event of future optimisation or expansion of the network of POSs, we will consider your request and if we are interested, we will contact you.
Upon Electronic Vignette payment, the LPN needs to be entered without spaces and hyphens. For a bulk purchase, individual LPNs need to be separated by a comma, a space or a new line, and the maximum number of LPNs that can be entered is 500.
The mobile application, "eznamka", is available for mobile phones/devices and tablets with operating systems iOS 6.0 and higher (in the Apple App Store) and Android 2.3.3 and higher (in the Google Play Store). The easiest way to find it on a mobile device is to open the relevant store and enter the word "eznamka" in the search field.
In terms of setting your spam filter, we recommend allowing the whole domain of eznamka.sk to prevent possible failure in delivery of an email message (if the address before @ changes).
If your payment card does not specify the name of the holder, please use another card to pay for the Electronic Vignette, or contact your bank to see if it is possible to use the card to make the Electronic Vignette payment and ask them about the appropriate procedure.
The application "eznamka" adopts the communication language settings from the operating system of the mobile device. Setting the language of the mobile device is up to the owner. If necessary, we recommend changing the language in the mobile device settings.
Failure to deliver the SMS with the verification code is probably caused by entering a telephone number in an incorrect format. Upon registration, it is necessary to enter a phone number in the international format, for example +421999123456.
We currently recommend a bulk purchase and payment using the web portal www.eznamka.sk by dividing the vehicles into 500-vehicle doses (or doses according to the limits of your payment card), or using a purchase order with a postponed start date of the vignette validity.
Delivery of the registration SMS with the verification code is free of charge.
The transactions are most commonly declined for reasons on behalf of the customer or card issuer, in particular the combinations of settings and browser configurations and/or improper verification of payment when using the payment gateway.
The PSD2 (Payment Service Directive 2) EU Directive entered into force in January 2021 and it brought changes in the security and unification of payments within the EU. As part of the Directive, the RTS (Regulatory Technical Standards) technical specification was issued to strengthen the level of security and reduce financial fraud. The key requirement is the so-called SCA (Strong Consumer Authentication), or implementation of strong authentication of remote payments, i.e. additional mandatory levels of authentication during the online transaction to authenticate the user.
For a successful execution of payment card transactions through the payment gateway, please make sure that:
- Your payment card has online payments allowed,
- You have sufficient funds on your account/card and the limits set for the payment card have not been exceeded,
- Your card is not expired (expiration date can be found on the payment card),
- Your card type is supported,
- Steps are taken as recommended by your home bank.
If your bank requires and uses additional security verification of payments, please check the correctness of the code you’ve entered (e.g. 3D secure) or the status of payment verification in the banking application.
As for the configuration of the web browser and its extensions, we recommend the following when making a vignette payment:
- Do not use Internet Explorer,
- Do not use ad blocking extensions (add-on modules/addons) (AdBlock, etc.),
- Do not use extensions (add-on modules/addons) that handle cookies and temporary files in the web browser,
- Do not use the "Back" button in your web browser but rather the controls displayed on the webpage,
- Do not use the web browser in Incognito/Private/InPrivate mode,
- After the payment is made and the transaction is processed, do not close the payment gateway browser tab and wait for the redirect back to eznamka.sk where the payment process is completed and confirmation of vignette payment is shown,
- Complete the payment as soon as possible, in ideal circumstances within 3 minutes given the limitations of the banking interfaces and applications.
Upon payment, the system shall notify the customer that for the relevant LPN and the selected period of validity, an Electronic Vignette has already been paid, but at the same time the Customer will be able to proceed in the purchase/payment of the Electronic Vignette.
To request a copy of the tax document for Electronic Vignette payment, please contact the Customer Service Line on 02/32 777 777.
If the customer provided at least one of the contact details options (email, telephone number) upon payment, they will be informed about the upcoming expiry of the Electronic Vignette payment 3 days before the end of validity. The contact details entered upon Electronic Vignette purchase (email, telephone number) will be used to send an email message/SMS with information about the upcoming expiry of validity of Electronic Vignette payment.
