Following a vignette payment you find errors in the vehicle registration data and you do not know how to correct them

 

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How to request a correction of data in the vignette payment records

Pursuant to the relevant provisions of the General Business Terms and Conditions of the Vignette Payment Collection Administrator, the responsibility of the provided data upon a vignette payment lies with the customer exclusively (see the definition of the term "customer" and "Vignette Payment Collection Administrator" in detail in the Vignettes section, subsection Glossary of terms). The customer is also responsible for the implementation of one vignette payment for one unique registration number of a vehicle/trailer and for the validity of one vignette payment (i.e., one type of vignette). As a result, the customer is obliged to check, before or immediately after a vignette payment, all the data that they provide.

Pursuant to the relevant provisions of the General Business Terms and Conditions of the Vignette Payment Collection Administrator, if the registration data of the vehicle/trailer provided by the customer is inaccurate and/or incomplete (i.e., an error or a typo in the registration number and/or the country of vehicle registration), the customer is obliged to notify the Service Provider of correction, supplementation and/or amendment of the vehicle registration data immediately after discovering this fact, within 15 minutes from the provision of this data to the Service Provider (see the definition of the term "Service Provider" in detail in the Vignettes section, subsection Glossary of terms).

In the fulfilment of the above conditions, the customer (hereinafter referred to as the "applicant") can ask the Service Provider to correct the following incorrect/incomplete registration data of the vehicle or trailer for the type and validity of the paid vignette (i.e., neither the type nor validity of the paid vignette itself changes):

  • vehicle/trailer registration number;
  • country of vehicle/trailer registration.
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What data does a request need to include?

The applicant will complete the Request form for the correction of vehicle data in the vignette payment records, and is also obliged to submit the following documents establishing the eligibility of the correction of the licence-plate number and/or the country of registration of the vehicle/trailer:

  • a copy of the vehicle registration certificate;
  • a copy of the Confirmation of vignette payment – simplified invoice or Confirmation of vignette payment – invoice.
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How to submit a request?

A request for the correction of vehicle data in the vignette payment records can be submitted by the customer to the Service Provider within a time period specified in the General Business Terms and Conditions of the Vignette Payment Collection Administrator in the following ways:

  • at a Point of Sale where the vignette was paid
    (in this case the request for the correction of vehicle data in the vignette payment records will be carried out directly by POS staff);
  • directly through the web portal www.eznamka.sk – subsection "Requests, suggestions, claims“ > type of submission "Request" > "Request for correction of vehicle data in the vignette payment records"
    (in this case it is necessary to submit all the specified documents in electronic form).
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Request handling procedure

The Service Provider, if the Request for the correction of vehicle data in the vignette payment records is reasonable, will implement the correction of the licence-plate number and/or the country of registration of the vehicle/trailer in the vignette payment records and will issue a certificate for the applicant called Confirmation of vignette data amendment, which will be sent in PDF format to the contact email address of the applicant. On request, the POS staff will issue this document for the applicant in a hard copy as well. If the applicant filled in mobile contact details as well, confirmation of the adjustment of vignette data will also be sent via SMS.

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Where to obtain more information

Detailed information about the correction of vehicle data in the vignette payment records can be found/obtained by customers:

  • by phone via the Customer Service Line of the Service Provider on the telephone number 02 32777 777 (calls from abroad: +421 2 32777 777), where the operators will explain all issues related to the conditions and submission of the relevant requests. The availability of the Customer Service Line for different languages can be found in the Contacts section.

All rights and obligations of customers in the correction of vehicle data in the vignette payment records are regulated by the relevant provisions of the General Business Terms and Conditions of the Vignette Payment Collection Administrator, which are available in the Customer services section, subsection Documents for download.